We stand behind the quality of our gear and want you to be 100% satisfied with your order. If your product arrives damaged or you received the wrong item, we’ll make it right.
If Your Item Arrives Damaged or Incorrect
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Start in the Returns & Exchanges Portal
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Go to our returns portal HERE.
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Enter your order number and email address to begin the process.
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Select “Damaged/Wrong Item”
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Choose the reason that best describes the issue.
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You may be asked to upload photos so our team can quickly review the claim.
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We’ll Cover the Exchange
- For damaged or incorrect items, Storelli will fix the issue at no cost.
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Replacement or Refund
- Once confirmed, we’ll ship the correct item or issue a refund to your original payment method (or store credit if preferred).
If Damage Is Discovered After Use
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If you notice an issue after wearing or playing in the gear discovered beyond the 30-day return window, please contact our team.
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Start a chat with our support team.
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Be ready to provide images of the issue so we can review it.
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These cases are handled individually on a case-by-case basis.
Notes
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Always include the packing slip provided by the Returns Center in your return package. Missing slips can delay processing.
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If your order was damaged in transit, keep all packaging and provide photos — this helps us file a claim with the carrier.
Still unsure? Reach out via the chat icon. Our team will guide you through the next steps.