We start processing orders right away to get them out the door as quickly as possible. Because of this, changes or cancellations are not always possible once an order has been submitted.
Order Changes or Cancellations
-
If your order has not yet been packed or shipped, we may be able to update or cancel it.
-
Once an order is in fulfillment or shipped, no changes can be made.
What to Do
-
Need a different size or product? You can wait until the order arrives and use our Returns & Exchanges Portal to set up a return or exchange.
-
Need to cancel? Contact us right away through the chat icon. We’ll check the status of your order and let you know what options are available.
Tips
-
Double-check your size, shipping address, and payment details before placing your order to reduce the chance of needing changes later.
-
Returns and exchanges are straightforward, and in the U.S. exchanges are free.
Still have questions?
Reach out to our support team through chat. We’ll do our best to help.