return or exchange, everything starts there.
👉 Start here: Returns & Exchanges Portal
Step 1: Find Your Order
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Enter your order number and shipping zip code in the portal.
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The system will pull up your order details.
Step 2: Choose Return or Exchange
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Exchanges (U.S., Canada, Germany, France & Netherlands only): Select your new size or product directly in the portal. Exchanges are free in these regions.
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Returns: Choose the item(s) you’d like to send back.
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U.S., Canada, Germany, France & Netherlands: Storelli provides a prepaid label; a $6 fee is deducted from your refund.
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Rest of World: You’ll need to upload your own return label. A $3 handling fee also applies.
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If you choose store credit instead of a refund, we’ll add a small bonus to help offset your return shipping cost — making it easier to place a new order for the right item.
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Step 3: Prepare Your Return
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Pack the item(s) securely in original packaging with tags attached.
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Be sure to include the packing slip provided by the Returns Center. Not including this slip can delay the processing of your return.
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Attach your return label (if applicable).
Step 4: Ship It Back
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Drop off the package at the carrier location listed on your label.
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Once received, we’ll process your return or exchange.
Step 5: Refund or Exchange Processing
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Refunds: Processed within 7 business days of receiving your return. Please allow an additional 2–5 days for funds to appear depending on your bank.
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Exchanges: Your replacement item will be shipped as soon as your return is confirmed in the system.
Always start in the Returns & Exchanges Portal — it’s the fastest way to get your request moving. If you require support, please reach out to our team via the chat widget. We are happy to help.