Return shipping depends on where you’re located. All returns are started through our Returns & Exchanges Portal.
United States, Canada, Germany, France & Netherlands
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Exchanges: Always free.
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Returns: Returns incur a $6 fee, which is deducted from your refund. Storelli provides the return label.
Rest of the World
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Exchanges: Not available directly. Customers should return items and place a new order for replacements.
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Returns: Customers are responsible for arranging and paying for their own return shipping label. A $3 handling fee also applies.
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Store Credit Option: If you choose store credit instead of a refund, you’ll receive a small bonus to help offset return shipping costs and make “indirect exchanges” easier.
Tip: Always start your return through the Returns & Exchanges Portal. The portal will guide you through the correct process for your region.