Team & Bulk Orders

Do you offer team or bulk order discounts?

Yes — Storelli does offer discounts for team and bulk orders. These are handled on a case-by-case basis, depending on the size and volume of your order. How It Works 1. Start a Chat - Reach out to our support team via the chat icon on our website. - Provide details about your order (products, quantities, and any deadlines). 2. We’ll Review Your Request - Our team will confirm eligibility and discuss options with you. - Based on volume, we may provide either: - A personal discount code to use at checkout, or - A direct invoice link to complete your purchase. 3. Payment Options - We accept all major credit cards (Visa, Mastercard, American Express, Discover), Digital wallets such as Apple Pay, Google Pay, and Shop Pay, PayPal and Storelli gift cards. - We can accept payment by purchase order and also support tax-exempt programs commonly required by schools and institutions. Just let us know in the chat so we can guide you through setup. Returns & Exchanges - All returns and exchanges for team or bulk orders are processed through our standard Returns & Exchanges Center. - Our return policies apply the same way as individual orders. Tip: The more details you provide upfront (products, sizes, quantities, deadlines), the faster we can confirm your discount and get your order moving.

How can I place a team order for my whole squad?

Yes — you can place a team or bulk order directly with us. We handle these on a case-by-case basis, depending on volume, and make the process simple for coaches, schools, and clubs. Step 1: Reach Out - Start a chat with us using the chat icon on Storelli.com. - Share the details of your order: - Products and quantities needed - Sizes (if known) - Timing/deadlines (e.g., for tournaments or school seasons) Step 2: Get Your Discount - Based on your order volume, we’ll confirm eligibility for a team discount. - You’ll receive either: - A personal discount code to use at checkout, or - A direct invoice link to complete the purchase. Step 3: Choose Payment Method We accept all standard payment methods plus options for institutions: - Major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay - Purchase orders (POs) for schools and clubs - Tax-exempt payments where applicable Step 4: Manage Returns & Exchanges - All team/bulk order returns and exchanges are processed through our Returns & Exchanges Center. - The same policies apply as with individual orders. Tip: The more details you provide upfront (products, quantities, sizes, deadlines), the faster we can finalize your team order and get your squad game-ready.

How should I choose head guard sizes for a team?

How should I choose head guard sizes for a team? Choosing the right sizes for a whole squad can feel tricky, but we’ve simplified the process. Storelli Head Guards come in sizes 1–6 (with 1 being the smallest and 6 the largest), and we provide a recommended distribution so you don’t need to measure every player individually. Option 1: Measure Players Individually - Use a flexible tape measure. - Wrap it around the head, just above the eyebrows and ears (where the Head Guard will sit). - Match the measurement to the size chart in the Size Guide on the product page. Option 2: Use Our Suggested Team Distribution Most coaches don’t know exact player sizes in advance, so we created a proven distribution pattern based on team orders. Recommended breakdown: - Size 2 → 10% - Size 3 → 25% - Size 4 → 30% - Size 5 → 25% - Size 6 → 10% Example: For an order of 20 players, we suggest: - Size 2 → 2 units - Size 3 → 5 units - Size 4 → 6 units - Size 5 → 5 units - Size 6 → 2 units Exchanges Are Free If a player ends up needing a different size, don’t worry — exchanges are free in the U.S., Canada, Germany, France, and the Netherlands. This makes it easy to swap out sizes after the initial order. Tip: If you’re placing a team order, start a chat with us and share your roster size and timing. We’ll confirm your discount eligibility and help finalize the order.

Are returns or size exchanges free for team orders?

Yes — returns and size exchanges for team orders follow the same policies as individual orders placed on Storelli.com. Free Exchanges by Region - United States, Canada, Germany, France & Netherlands: - Exchanges are free through our Returns & Exchanges Center. - Returns incur a $6 fee, deducted from the refund. - Rest of the World: - Exchanges are not available directly. - Returns require a self-arranged shipping label plus a $3 handling fee. - If you select store credit instead of a refund, we’ll add a small bonus to help offset your return shipping costs. How This Applies to Teams - If you place a team/bulk order and some players need different sizes, you can process those swaps through the Returns & Exchanges Center just like individual customers. - Because exchanges are free in our main regions, we recommend coaches order using our suggested size distribution, then swap as needed once players try on their gear. - For international teams outside those regions, returns can still be processed, and the store credit + bonus option is available to make reordering easier. Tip: Have players try on their gear indoors as soon as it arrives. This ensures any needed exchanges can be started quickly before items are used in training or matches.