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Shipping & Delivery

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How long does it take for my order to ship?

Most orders ship within 1 to 3 business days after being placed. Here's what to expect from the moment you hit "Place Order" to when your gear arrives. Order Processing (1 to 3 Business Days) After you place your order, our team picks, packs, and hands it off to the shipping carrier. This typically takes 1 to 3 business days. - Business days are Monday through Friday, excluding holidays. - Orders placed on weekends or holidays are processed on the next business day. - During high-demand periods (holidays, product launches), processing may take slightly longer. Shipping Confirmation Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also track your order anytime at storelli.com/pages/tracking. "Pre-Transit" status: After receiving your tracking number, the status may show "Pre-Transit" for a day or two. This means the label has been created and the package is on its way to the carrier's facility. It doesn't mean your order is stuck. Delivery Times After Shipping Delivery speed depends on where you are and which shipping method you selected at checkout: - Standard domestic (US): 3 to 7 business days after shipping. - Expedited domestic (US): 1 to 3 business days after shipping. - International: Varies by country and carrier. Typically 7 to 21 business days. Customs processing can add additional time. Total time from order to delivery = processing time + shipping time. For a standard US order, that's roughly 4 to 10 business days total. Expedited Shipping If you selected expedited shipping at checkout, the faster delivery window applies to the carrier transit time, not the processing time. Your order still goes through the standard 1-to-3-day processing before the carrier picks it up. Common Questions "I paid for overnight shipping but it's been two days." Overnight applies to carrier transit, not processing. If your order was placed on a Friday evening, processing starts Monday, and the overnight clock starts when the carrier receives the package. "My order still says 'Pre-Transit' after 3 days." Reach out to us. While a day or two of Pre-Transit is normal, anything beyond that is worth checking on. "I need my gear by a specific date." Contact us through the chat widget before or right after placing your order. We'll do our best to accommodate time-sensitive requests. Tracking your order: Visit storelli.com/pages/tracking or check the tracking link in your shipping confirmation email.

Last updated on Apr 03, 2026

What are my shipping options and how long does delivery take?

We process and ship orders as quickly as possible, with regional warehouses to ensure fast delivery worldwide. Processing Time - All orders take 1 business day to process before shipping. - This processing time is in addition to the shipping service you select at checkout. - Example: If you choose Overnight Shipping, it will be 1 day processing + 1 day shipping = 2 total business days to receive your order. Delivery Options We offer both standard and expedited shipping services. Delivery times begin after the 1 business day processing time. U.S. & Canada - Standard Shipping: 2–5 business days - Expedited Shipping: Options available at checkout - Free Shipping (US Only): Orders of $75 USD or more ship free with ground service EU - Standard Shipping: 2–5 business days - Expedited Shipping: Options available at checkout - Free Shipping: Orders of 75 EUR or more ship free with ground service UK - Standard Shipping: 2–5 business days - Expedited Shipping: Options available at checkout - Free Shipping: Orders of 60 GBP or more ship free with ground service Australia, New Zealand & Southeast Asia - Orders placed on storelli.com ship from our U.S. or international warehouses. - Standard Shipping: 6–12 business days - Expedited Shipping: Options available at checkout - All orders are shipped DDP (Delivered Duty Paid). Duties and taxes are calculated at checkout. 👉 Customers in these regions may prefer to shop through our dedicated store (https://storelli-au.com/), for locally fulfilled orders. Shipping options and rates may differ from those listed here. Rest of the World - Standard Shipping: 6–12 business days - Expedited Shipping: Options available at checkout - Delivered Duty Paid (DDP): Duties and taxes are calculated at checkout for a seamless delivery with no extra charges at the door. Important Notes - Carrier Responsibility: Once your package has been handed off to the carrier, delivery is in their control. We’ll always support you in resolving issues, but recommend contacting the carrier first for the fastest updates. - Consolidated Shipments: For many regions, we consolidate packages headed in the same direction. This means your shipping label may show as “created” for a couple of days while your package moves in bulk closer to you. Once it reaches your local carrier hub, tracking updates will begin and final delivery usually happens quickly. - International Warehouses: In some cases, orders to any region may ship from our international warehouses. When this happens, orders will be delivered DDP (Delivered Duty Paid) for a smooth, all-inclusive experience. - Delivery times: Since shipping is handled by third-party carriers, delivery times cannot be guaranteed. They may vary based on your location, carrier performance, holidays, or peak shopping periods. Tracking Your Order Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package to your door.

Last updated on Sep 11, 2025

Do you ship internationally, and to which countries?

Yes — Storelli ships worldwide. We use regional warehouses and international carriers to make delivery as fast and seamless as possible. Regions We Ship To U.S. & Canada - Orders ship domestically within the U.S. and Canada. - Free ground shipping is available on qualifying orders ($75 USD or more) - US Only. EU & UK - Orders ship from our EU and UK warehouses for fast local delivery. - Free shipping thresholds apply (€75 in the EU, £60 in the UK). Australia, New Zealand & Southeast Asia - Orders placed on storelli.com ship from our U.S. or international warehouses. These orders are delivered DDP (Delivered Duty Paid), meaning duties and taxes are calculated at checkout. - Customers can also shop on our regional site storelli-au.com for locally fulfilled orders. Rest of the World - Orders ship from our U.S. or international warehouses. - Duties and taxes are calculated at checkout for DDP delivery, so your order arrives without extra charges at the door. Important Note In some cases, orders to any region may ship from our international warehouses. When this happens, your order will still be delivered DDP for a smooth, all-inclusive experience. Tip: We ship to most countries worldwide. If you don’t see your country available at checkout, contact us through the chat widget and we’ll confirm whether we can deliver to you.

Last updated on Sep 11, 2025

How much does shipping cost?

Shipping costs depend on your delivery location, order total, and the shipping method you choose at checkout. Free Shipping Thresholds - United States: Free ground shipping on orders of $75 USD or more - European Union: Free ground shipping on orders of 75 EUR or more - United Kingdom: Free ground shipping on orders of 60 GBP or more 👉 Note: Free shipping is not currently available for Canada, Australia, New Zealand, Southeast Asia, or other international regions outside the EU/UK. Paid Shipping Options - Standard Shipping: Calculated at checkout based on your address and package weight. - Expedited Shipping: Available in most regions; costs vary depending on carrier and location. Duties & Taxes - EU & UK: VAT is already included in the product prices you see on our site. No additional VAT will be charged at checkout. - Rest of World (including Canada, Australia, NZ, SE Asia): Duties and taxes are calculated at checkout and included in your shipping total. Orders are shipped DDP (Delivered Duty Paid) so you won’t face surprise charges upon delivery. Tip: The most accurate way to see your shipping cost is to add items to your cart and begin checkout. Rates update automatically based on your location, order size, and available carriers.

Last updated on Sep 11, 2025

How can I track my order?

Tracking your order is simple. Once your package ships, we’ll keep you updated every step of the way. Step 1: Check Your Email - Look for a shipping confirmation email from Storelli. - This email includes your tracking number and a link to our tracking page. Step 2: Track with Storelli - Visit our tracking portal. - Enter your order number to see the latest updates in one place. - You can also click the tracking link in your confirmation email to go directly to your tracking details. Step 3: Track in Your Account (if registered) - If you created a Storelli account, log in at storelli.com/account. - Select My Orders to view your history and tracking updates. Notes - Tracking updates may not appear immediately. Sometimes your label shows as “created” for 1–2 days while packages are consolidated and moved closer to your region. Updates will begin once the package reaches the local carrier hub. - Once your order has been handed off to the carrier, delivery is in their control. We’ll always support you in resolving issues, but contacting the carrier directly often provides the fastest updates. - If it looks like your order is delayed, please wait 24–48 hours before reaching out. In many cases, the package is simply in transit within a consolidated shipment and tracking will update shortly. Still can’t find your tracking info after 48 hours? Reach out to us through the chat widget with your order number, and we’ll help.

Last updated on Sep 11, 2025

My package is delayed/missing – what should I do?

We know how frustrating it can be to wait for gear that doesn’t arrive on time. Here’s what to do if your package seems delayed or missing: Step 1: Check Your Tracking - Visit our tracking page: https://storelli.com/pages/tracking - Enter your order number and email to see the most up-to-date info. - Remember: tracking may show “label created” for a 1-3 days while your package is consolidated and moved in bulk closer to your region. Updates usually begin once it reaches the local carrier hub. Step 2: Allow for Carrier Delays - Once we hand your package off to the carrier, delivery is in their control. Weather, holidays, and peak shopping periods can sometimes cause unexpected delays. - If your tracking hasn’t updated, please wait 24–48 hours before reaching out — in many cases, updates will appear once the package moves through the carrier’s system. Step 3: Contact the Carrier - The fastest way to get real-time updates is to contact the carrier directly using your tracking number (e.g., UPS, FedEx, USPS, DHL). - Carriers can provide the most accurate information about package location and delivery timelines. Step 4: Reach Out to Us - If your order still appears delayed or missing after contacting the carrier, reach out to us through the chat widget with your order number. - We’ll work with you and the carrier to investigate and resolve the issue.

Last updated on Sep 11, 2025