Package Delayed or Missing?

We get it, waiting on gear that's late is frustrating. Here's what to do.

Step 1: Check Your Tracking#

Visit storelli.com/pages/tracking. Enter your order number and email.

Tracking might show "label created" for 1-3 days while your package consolidates and moves toward you. Updates kick in once it hits the local carrier hub.

Step 2: Give Carrier Delays Room#

Once we hand off to the carrier, they're driving. Weather, holidays, peak season, all can cause delays.

No update yet? Give it 24-48 hours before reaching out. Movement through the carrier's system usually shows up by then.

Step 3: Contact the Carrier#

Fastest real-time updates come straight from the carrier (UPS, FedEx, USPS, DHL). Tracking number in hand, they'll give you the most accurate location and timeline.

Step 4: Reach Out to Us#

Still delayed or missing after checking with the carrier? Chat with us, order number ready. We'll dig in with you and the carrier to sort it out.