Your Return, Step by Step

Submitted your return? Here's exactly what happens next.

Step 1: Ship the Item#

Confirmation email lands once you submit through the Returns & Exchanges Portal, return details included.

• US and UK: Prepaid label included. Print it, attach it, drop it with the carrier.
• Everywhere else: Ship at your own expense to the address provided.

Ship with tracking. We can't process what we can't confirm receiving.

Step 2: We Receive Your Return#

Package hits our facility, our team inspects for return conditions: unused, unwashed, tags on.

Typical inspection: 1-3 business days after delivery. Email notification lands once processed.

Step 3: Your Resolution#

Depends on what you picked in the portal.

Exchange: Replacement ships once your return's inspected and approved. Shipping confirmation with tracking follows. Delivery time depends on location and method.

Refund: Goes to your original payment method. Up to 7 business days to process on our end. 2-5 more days for funds to land, bank dependent.

Store credit: Applied instantly once your return's approved. International customers get a bonus on top.

Common Questions#

"My return was delivered but I haven't heard anything."

Allow 1-3 business days for inspection. Past 5 business days with nothing? Reach out.

"I chose an exchange but my replacement hasn't shipped."

Ships after we receive and inspect the return. More than a week since delivery with no shipping confirmation? Contact us.

"I can't find my shipping label."

Log back into the Returns & Exchanges Portal with your order number and email. Label should be there. Still missing? Chat with us.

Need a status update? Chat with us or reply to any support email. Order number ready.