Product Defects
Storelli gear takes hits. If something's wrong with the product itself, we'll make it right.
What Counts as a Defect
Manufacturing issues, not normal wear. Examples:
- Seams coming undone after minimal use.
- Padding shifting or separating from the fabric.
- Fabric tearing in areas not exposed to abrasion or contact.
- Shrinking or warping after proper care.
- Zippers, straps, or closures failing prematurely.
Normal wear (pilling, gradual compression loss over months, turf abrasion on non-NoBurn products) is expected. Not covered.
How to Submit a Claim
Start through our Returns & Exchanges Portal.
- Enter your order number and email.
- Select the defective item.
- Choose "Defective" as the reason.
- Upload clear photos.
- Submit.
Every claim gets reviewed individually. Genuine manufacturing defect, we arrange a replacement.
What to Expect
- Review time: Typically a few business days.
- Resolution: Approved claims get a free replacement. Original product out of stock? We work an alternative or issue store credit.
- Photos matter. Clear, well-lit shots speed things up. Close-up of the issue, plus a wider shot of the full product.
Tips
- Report defects promptly. Faster flag, faster resolution.
- Follow care instructions. Incorrect washing or drying can cause damage that mimics a defect. Check the care label or our care guide.
- Keep your order number handy.
Something not right? Start your claim through the Returns & Exchanges Portal or chat with us. We review every case and stand behind what we build.