Storelli gear is built to take hits. But if something goes wrong with the product itself, we'll make it right.
What Counts as a Defect
Defects are manufacturing issues, not normal wear and tear. Examples include:
- Seams coming undone after minimal use.
- Padding shifting or separating from the fabric.
- Fabric tearing in areas not exposed to abrasion or contact.
- Shrinking or warping after following the care instructions.
- Zippers, straps, or closures failing prematurely.
Normal wear from regular play (pilling, gradual compression loss over months of use, turf abrasion on non-NoBurn products) is expected and not covered.
How to Submit a Claim
Start through our Returns & Exchanges Portal.
- Enter your order number and email.
- Select the defective item.
- Choose "Defective" as the return reason.
- Upload clear photos showing the issue.
- Submit the claim.
Our team reviews every defect claim individually. If the issue is a genuine manufacturing defect, we'll arrange a replacement.
What to Expect
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Review time: We typically review claims within a few business days.
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Resolution: If approved, we'll send a replacement at no cost to you. If the original product is out of stock, we'll work with you on an alternative or issue store credit.
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Photos matter. Clear, well-lit images of the defect speed up the process. Show the issue up close and include a wider shot of the full product.
Tips
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Report defects promptly. The sooner you flag an issue, the faster we can resolve it.
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Follow care instructions. Washing or drying gear incorrectly can cause damage that looks like a defect but isn't. Check the care label or our care guide article for proper washing instructions.
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Keep your order number handy. We'll need it to pull up your purchase details.
Something not right with your gear? Start your claim through the Returns & Exchanges Portal or reach out via the chat widget on our site. We review every case and stand behind what we build.