We ship worldwide, and we want international customers to feel just as confident ordering as anyone else. Here's how returns work depending on where you are.
United States and United Kingdom
Customers in the US and UK receive a prepaid return shipping label through our Returns Center. The process is the same as any standard return.
- Go to our Returns & Exchanges Portal.
- Enter your order number and email.
- Select the items you want to return or exchange.
- Download and print your return label.
- Ship the package using the label provided.
Exchanges are free. Returns incur a small handling fee, deducted from your refund.
All Other Countries
For customers outside the US and UK, we don't currently provide prepaid return labels. You'll need to arrange and cover return shipping yourself.
How it works:
- Start your return through our Returns & Exchanges Portal.
- Select the items and your preferred resolution (refund or store credit).
- Ship the items back to the address provided in the portal at your own expense.
- Once we receive and inspect the return, we'll process your refund or credit.
A note on store credit: We offer a bonus incentive when you choose store credit instead of a refund. This is designed to help offset the cost of international return shipping and make it easier to reorder the right size or product.
Tips for International Returns
-
Ship with tracking. We can't process returns we don't receive. Always use a tracked shipping method so you have proof of delivery.
-
Returns must arrive within a reasonable timeframe. International shipping takes longer, and we account for that. But don't wait months to send it.
-
Items must be unused, unwashed, and in original packaging with tags attached. Same policy worldwide.
We're Working on It
We know the international return experience isn't perfect yet. We're actively working to expand prepaid label coverage to more countries. For now, store credit with the bonus incentive is the best option for international customers who want to minimize costs.
Need help? Reach out through the chat widget on our site or email us. We'll walk you through the process for your specific country.