Returns Past 30 Days

Standard window: 30 days from delivery. Start every return through the Returns & Exchanges Portal.

Holiday purchases: orders placed Nov 1 to Dec 15, 2026 get 60 days from delivery, in every country. If your order falls in those dates, you're still covered past day 30.

After Your Return Window#

• Refunds: Generally not available past the window.
• Store credit: Item unused, unwashed, tags on, original packaging? We may offer store credit instead.
• Bonus incentives: Store credit comes with a small bonus, offsets return shipping on your next order.

Exceptions#

• Holidays: Orders placed Nov 1 to Dec 15, 2026 have 60 days from delivery to return or exchange.
• Defective or wrong item: Chat with us. We'll make it right, no matter the timing.
• Everything else: Handled case by case past the window. Used, worn, or missing tags/packaging can't be returned.

Tip: Include the packing slip from the Returns Center. Missing it slows things down.